Request Forms

Canada
US West
US East (and BDA)
US South

Canada
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT	NORTH AMERICAN #	INTERNATIONAL #
Air, Hotel, Car	+1 (888) 481 - 2064 (Fees Apply) Phone = 80/30 AHT Air = 80/20	+1 (647) 288 - 3059 (Fees Apply) Phone = 80/30 AHT Air = 80/20

PRODUCT SUPPORT
TEAM	EMAIL	REGULAR HOURS
	Air contract usage, ticketing, exchanges, refunds. airsupport@traveledge.com (Fees Apply) 2 hours (travel within 24 hrs) 1 business day (travel within 48-96 hrs) 2 business days (all other)	Monday to Friday 10:00am to 7:00pm (ET)
	Tour vendors, negotiated hotel rates, and general land support. advisor.services@traveledge.com Same day acknowledgement 1 business day if Advisor Services can complete 3 business day if dependent on other teams	Monday to Friday 8:30am to 5:30pm (ET)
	Requests related to cruise groups and vendor contracts. cruisesupport@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET)

RESERVATION SYSTEMS SUPPORT
TEAM	EMAIL	REGULAR HOURS
	User support related to the ADX reservation system. adxsupport@traveledge.com 5hr Resolution Time	Monday to Friday 8:30am to 5:30pm (ET)
	Technical support for GDS or related tools. gdssupport@traveledge.com 6hr Resolution Time	Monday to Friday 10:00am to 7:00pm (ET)
	User support for ClientBase Plus, ClientBase Browser or ClientBase Online. clientbase@traveledge.com 6hr Resolution Time	Monday to Friday 11:30am to 8:30pm (ET)

CENTRAL SERVICES
TEAM	EMAIL	REGULAR HOURS
	Technical support related to general IT, software or hardware issues. it.support@traveledge.com 6hr Resolution Time	Monday to Friday 8:30am to 8:30pm (ET)
	Accounting support related to agent statements, commission payments, invoices, wire requests etc. finance.leisure.canada@traveledge.com 48hr Response Time	Monday to Friday 8:30am to 5:30pm (ET)
	ARC, BSP and debit memo inquiries and support. arc.support@traveledge.comdebitmemo@traveledge.com 5 Business Days	Monday to Friday 7:30am to 4:30pm (ET)
	IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files. hr@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET)
	Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos. marketingsupport@traveledge.com (Fees may apply) 24hr For Acknowledgement	Monday to Friday 8:30am to 5:30pm (ET)
CONTACT YOUR DIRECTOR Kendra Tainsh - kendra.tainsh@traveledge.com
SUPPORT REQUEST WIZARD Use the form below if you need assistance finding the best channel for your need.

US West
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT	NORTH AMERICAN #	INTERNATIONAL #
Air, Hotel, Car	+1 (888) 481 - 2064 (Fees Apply) Phone = 80/30 AHT Air = 80/20	+1 (647) 288 - 3059 (Fees Apply) Phone = 80/30 AHT Air = 80/20

PRODUCT SUPPORT
TEAM	EMAIL	REGULAR HOURS
	Air contract usage, ticketing, exchanges, refunds. airsupport@traveledge.com (Fees Apply) 2 hours (travel within 24 hrs) 1 business day (travel within 48-96 hrs) 2 business days (all other)	Monday to Friday 7:00am to 4:00pm (PT)
	Tour vendors, negotiated hotel rates, and general land support. advisor.services@traveledge.com Same day acknowledgement 1 business day if Advisor Services can complete 3 business day if dependent on other teams	Monday to Friday 5:30am to 2:30pm (PT)
	Requests related to cruise groups and vendor contracts. cruisesupport@traveledge.com	Monday to Friday 5:30am to 2:30pm (PT)

RESERVATION SYSTEMS SUPPORT
TEAM	EMAIL	REGULAR HOURS
	User support related to the ADX reservation system. adxsupport@traveledge.com 5hr Resolution Time	Monday to Friday 5:30am to 2:30pm (PT)
	Technical support for GDS or related tools. gdssupport@traveledge.com 6hr Resolution Time	Monday to Friday 7:00am to 4:00pm (PT)
	User support for ClientBase Plus, ClientBase Browser or ClientBase Online. clientbase@traveledge.com 6hr Resolution Time	Monday to Friday 8:30am to 5:30pm (PT)

CENTRAL SERVICES
TEAM	EMAIL	REGULAR HOURS
	Technical support related to general IT, software or hardware issues. it.support@traveledge.com 6hr Resolution Time	Monday to Friday 5:30am to 5:30pm (PT)
	Accounting support related to agent statements, commission payments, invoices, wire requests etc. finance.leisure.usa@traveledge.com 48hr Response Time	Monday to Friday 5:30am to 2:30pm (PT)
	ARC, BSP and debit memo inquiries and support. arc.support@traveledge.comdebitmemo@traveledge.com 5 Business Days	Monday to Friday 4:30am to 1:30pm (PT)
	IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files. hr@traveledge.com	Monday to Friday 5:30am to 2:30pm (PT)
	Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos. marketingsupport@traveledge.com (Fees may apply) 24hr For Acknowledgement	Monday to Friday 5:30am to 2:30pm (PT)
CONTACT YOUR DIRECTOR La Jolla Office and Northern California: Ken Neibaur - ken.neibaur@traveledge.com Orange County and Palos Verdes Offices: Ken Neibaur - ken.neibaur@traveledge.com Palm Desert Office: Ken Neibaur - ken.neibaur@traveledge.com
SUPPORT REQUEST WIZARD Use the form below if you need assistance finding the best channel for your need.

US East (and BDA)
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT	NORTH AMERICAN #	INTERNATIONAL #
Air, Hotel, Car	+1 (888) 481 - 2064 (Fees Apply) Phone = 80/30 AHT Air = 80/20	+1 (647) 288 - 3059 (Fees Apply) Phone = 80/30 AHT Air = 80/20

PRODUCT SUPPORT
TEAM	EMAIL	REGULAR HOURS
	Air contract usage, ticketing, exchanges, refunds. airsupport@traveledge.com (Fees Apply) 2 hours (travel within 24 hrs) 1 business day (travel within 48-96 hrs) 2 business days (all other)	Monday to Friday 10:00am to 7:00pm (ET) 11:00am to 8:00pm (AT)
	Tour vendors, negotiated hotel rates, and general land support. advisor.services@traveledge.com Same day acknowledgement 1 business day if Advisor Services can complete 3 business day if dependent on other teams	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)
	Requests related to cruise groups and vendor contracts. cruisesupport@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)

RESERVATION SYSTEMS SUPPORT
TEAM	EMAIL	REGULAR HOURS
	User support related to the ADX reservation system. adxsupport@traveledge.com 5hr Resolution Time	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)
	Technical support for GDS or related tools. gdssupport@traveledge.com 6hr Resolution Time	Monday to Friday 10:00am to 7:00pm (ET) 11:00am to 8:00pm (AT)
	User support for ClientBase Plus, ClientBase Browser or ClientBase Online. clientbase@traveledge.com 6hr Resolution Time	Monday to Friday 11:30am to 8:30pm (ET) 12:30am to 9:30pm (AT)

CENTRAL SERVICES
TEAM	EMAIL	REGULAR HOURS
	Technical support related to general IT, software or hardware issues. it.support@traveledge.com 6hr Resolution Time	Monday to Friday 8:30am to 8:30pm (ET) 9:30am to 9:30pm (AT)
	Accounting support related to agent statements, commission payments, invoices, wire requests etc. finance.leisure.usa@traveledge.comfinance.bermuda@traveledge.com 48hr Response Time	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)
	ARC, BSP and debit memo inquiries and support. arc.support@traveledge.comdebitmemo@traveledge.com 5 Business Days	Monday to Friday 7:30am to 4:30pm (ET) 8:30am to 5:30pm (AT)
	IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files. hr@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)
	Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos. marketingsupport@traveledge.com (Fees may apply) 24hr For Acknowledgement	Monday to Friday 8:30am to 5:30pm (ET) 9:30am to 6:30pm (AT)
CONTACT YOUR DIRECTOR Mary Ann Four (US EAST) - maryann.four@traveledge.com Mike Dawson (BERMUDA) - mike.dawson@traveledge.com
SUPPORT REQUEST WIZARD Use the form below if you need assistance finding the best channel for your need.

US South
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT	NORTH AMERICAN #	INTERNATIONAL #
Air, Hotel, Car	+1 (888) 481 - 2064 (Fees Apply) Phone = 80/30 AHT Air = 80/20	+1 (647) 288 - 3059 (Fees Apply) Phone = 80/30 AHT Air = 80/20

PRODUCT SUPPORT
TEAM	EMAIL	REGULAR HOURS
	Air contract usage, ticketing, exchanges, refunds. airsupport@traveledge.com (Fees Apply) 2 hours (travel within 24 hrs) 1 business day (travel within 48-96 hrs) 2 business days (all other)	Monday to Friday 10:00am to 7:00pm (ET)
	Tour vendors, negotiated hotel rates, and general land support. advisor.services@traveledge.com Same day acknowledgement 1 business day if Advisor Services can complete 3 business day if dependent on other teams	Monday to Friday 8:30am to 5:30pm (ET)
	Requests related to cruise groups and vendor contracts. cruisesupport@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET)

RESERVATION SYSTEMS SUPPORT
TEAM	EMAIL	REGULAR HOURS
	User support related to the ADX reservation system. adxsupport@traveledge.com 5hr Resolution Time	Monday to Friday 8:30am to 5:30pm (ET)
	Technical support for GDS or related tools. gdssupport@traveledge.com 6hr Resolution Time	Monday to Friday 10:00am to 7:00pm (ET)
	User support for ClientBase Plus, ClientBase Browser or ClientBase Online. clientbase@traveledge.com 6hr Resolution Time	Monday to Friday 11:30am to 8:30pm (ET)

CENTRAL SERVICES
TEAM	EMAIL	REGULAR HOURS
	Technical support related to general IT, software or hardware issues. it.support@traveledge.com 6hr Resolution Time	Monday to Friday 8:30am to 8:30pm (ET)
	Accounting support related to agent statements, commission payments, invoices, wire requests etc. finance.atlanta@traveledge.com 48hr Response Time	Monday to Friday 8:30am to 5:30pm (ET)
	ARC, BSP and debit memo inquiries and support. arc.support@traveledge.comdebitmemo@traveledge.com 5 Business Days	Monday to Friday 7:30am to 4:30pm (ET)
	IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files. hr@traveledge.com	Monday to Friday 8:30am to 5:30pm (ET)
	Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos. marketingsupport@traveledge.com (Fees may apply) 24hr For Acknowledgement	Monday to Friday 8:30am to 5:30pm (ET)
CONTACT YOUR DIRECTOR Susan Archer - susan.archer@traveledge.com
SUPPORT REQUEST WIZARD Use the form below if you need assistance finding the best channel for your need.