Select Your Region
Canada
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS
Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT NORTH AMERICAN # INTERNATIONAL #
Air, Hotel, Car
+1 (888) 481 - 2064

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20
+1 (647) 288 - 3059

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20

PRODUCT SUPPORT
TEAM EMAIL REGULAR HOURS
Air contract usage, ticketing, exchanges, refunds.

airsupport@traveledge.com

(Fees Apply)
2 hours (travel within 24 hrs)
1 business day (travel within 48-96 hrs)
2 business days (all other)
Monday to Friday
10:00am to 7:00pm (ET)
Tour vendors, negotiated hotel rates, and general land support.

advisor.services@traveledge.com

Same day acknowledgement
1 business day if Advisor Services can complete
3 business day if dependent on other teams
Monday to Friday
8:30am to 5:30pm (ET)
Requests related to cruise groups and vendor contracts.

cruisesupport@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)

RESERVATION SYSTEMS SUPPORT
TEAM EMAIL REGULAR HOURS
User support related to the ADX reservation system.

adxsupport@traveledge.com

5hr Resolution Time
Monday to Friday
8:30am to 5:30pm (ET)
Technical support for GDS or related tools.

gdssupport@traveledge.com

6hr Resolution Time
Monday to Friday
10:00am to 7:00pm (ET)
User support for ClientBase Plus, ClientBase Browser or ClientBase Online.

clientbase@traveledge.com

6hr Resolution Time
Monday to Friday
11:30am to 8:30pm (ET)
CENTRAL SERVICES
TEAM EMAIL REGULAR HOURS
Technical support related to general IT, software or hardware issues.

it.support@traveledge.com

6hr Resolution Time
Monday to Friday
8:30am to 8:30pm (ET)
Accounting support related to agent statements, commission payments, invoices, wire requests etc.

finance.leisure.canada@traveledge.com

48hr Response Time
Monday to Friday
8:30am to 5:30pm (ET)
ARC, BSP and debit memo inquiries and support.

arc.support@traveledge.com
debitmemo@traveledge.com

5 Business Days
Monday to Friday
7:30am to 4:30pm (ET)
IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files.

hr@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)
Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos.

marketingsupport@traveledge.com

(Fees may apply)
24hr For Acknowledgement
Monday to Friday
8:30am to 5:30pm (ET)
CONTACT YOUR DIRECTOR

Mike Quinto - mike.quinto@traveledge.com
SUPPORT REQUEST WIZARD

Use the form below if you need assistance finding the best channel for your need.


US West
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS
Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT NORTH AMERICAN # INTERNATIONAL #
Air, Hotel, Car
+1 (888) 481 - 2064

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20
+1 (647) 288 - 3059

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20

PRODUCT SUPPORT
TEAM EMAIL REGULAR HOURS
Air contract usage, ticketing, exchanges, refunds.

airsupport@traveledge.com

(Fees Apply)
2 hours (travel within 24 hrs)
1 business day (travel within 48-96 hrs)
2 business days (all other)
Monday to Friday
7:00am to 4:00pm (PT)
Tour vendors, negotiated hotel rates, and general land support.

advisor.services@traveledge.com

Same day acknowledgement
1 business day if Advisor Services can complete
3 business day if dependent on other teams
Monday to Friday
5:30am to 2:30pm (PT)
Requests related to cruise groups and vendor contracts.

cruisesupport@traveledge.com
Monday to Friday
5:30am to 2:30pm (PT)

RESERVATION SYSTEMS SUPPORT
TEAM EMAIL REGULAR HOURS
User support related to the ADX reservation system.

adxsupport@traveledge.com

5hr Resolution Time
Monday to Friday
5:30am to 2:30pm (PT)
Technical support for GDS or related tools.

gdssupport@traveledge.com

6hr Resolution Time
Monday to Friday
7:00am to 4:00pm (PT)
User support for ClientBase Plus, ClientBase Browser or ClientBase Online.

clientbase@traveledge.com

6hr Resolution Time
Monday to Friday
8:30am to 5:30pm (PT)
CENTRAL SERVICES
TEAM EMAIL REGULAR HOURS
Technical support related to general IT, software or hardware issues.

it.support@traveledge.com

6hr Resolution Time
Monday to Friday
5:30am to 5:30pm (PT)
Accounting support related to agent statements, commission payments, invoices, wire requests etc.

finance.leisure.usa@traveledge.com

48hr Response Time
Monday to Friday
5:30am to 2:30pm (PT)
ARC, BSP and debit memo inquiries and support.

arc.support@traveledge.com
debitmemo@traveledge.com

5 Business Days
Monday to Friday
4:30am to 1:30pm (PT)
IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files.

hr@traveledge.com
Monday to Friday
5:30am to 2:30pm (PT)
Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos.

marketingsupport@traveledge.com

(Fees may apply)
24hr For Acknowledgement
Monday to Friday
5:30am to 2:30pm (PT)
CONTACT YOUR DIRECTOR


La Jolla Office and Northern California:
Ken Neibaur - ken.neibaur@traveledge.com

Orange County and Palos Verdes Offices:
Ken Neibaur - ken.neibaur@traveledge.com

Palm Desert Office:
Ken Neibaur - ken.neibaur@traveledge.com
SUPPORT REQUEST WIZARD

Use the form below if you need assistance finding the best channel for your need.


US East (and BDA)
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS
Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT NORTH AMERICAN # INTERNATIONAL #
Air, Hotel, Car
+1 (888) 481 - 2064

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20
+1 (647) 288 - 3059

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20

PRODUCT SUPPORT
TEAM EMAIL REGULAR HOURS
Air contract usage, ticketing, exchanges, refunds.

airsupport@traveledge.com

(Fees Apply)
2 hours (travel within 24 hrs)
1 business day (travel within 48-96 hrs)
2 business days (all other)
Monday to Friday
10:00am to 7:00pm (ET)
11:00am to 8:00pm (AT)
Tour vendors, negotiated hotel rates, and general land support.

advisor.services@traveledge.com

Same day acknowledgement
1 business day if Advisor Services can complete
3 business day if dependent on other teams
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)
Requests related to cruise groups and vendor contracts.

cruisesupport@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)

RESERVATION SYSTEMS SUPPORT
TEAM EMAIL REGULAR HOURS
User support related to the ADX reservation system.

adxsupport@traveledge.com

5hr Resolution Time
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)
Technical support for GDS or related tools.

gdssupport@traveledge.com

6hr Resolution Time
Monday to Friday
10:00am to 7:00pm (ET)
11:00am to 8:00pm (AT)
User support for ClientBase Plus, ClientBase Browser or ClientBase Online.

clientbase@traveledge.com

6hr Resolution Time
Monday to Friday
11:30am to 8:30pm (ET)
12:30am to 9:30pm (AT)
CENTRAL SERVICES
TEAM EMAIL REGULAR HOURS
Technical support related to general IT, software or hardware issues.

it.support@traveledge.com

6hr Resolution Time
Monday to Friday
8:30am to 8:30pm (ET)
9:30am to 9:30pm (AT)
Accounting support related to agent statements, commission payments, invoices, wire requests etc.

finance.leisure.usa@traveledge.com
finance.bermuda@traveledge.com

48hr Response Time
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)
ARC, BSP and debit memo inquiries and support.

arc.support@traveledge.com
debitmemo@traveledge.com

5 Business Days
Monday to Friday
7:30am to 4:30pm (ET)
8:30am to 5:30pm (AT)
IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files.

hr@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)
Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos.

marketingsupport@traveledge.com

(Fees may apply)
24hr For Acknowledgement
Monday to Friday
8:30am to 5:30pm (ET)
9:30am to 6:30pm (AT)
CONTACT YOUR DIRECTOR

Mary Ann Four (US EAST) - maryann.four@traveledge.com
Mike Dawson (BERMUDA) - mike.dawson@traveledge.com
SUPPORT REQUEST WIZARD

Use the form below if you need assistance finding the best channel for your need.


US South
Email us for assistance

Be sure to choose the appropriate email for your issue to ensure fast service.

24/7 SUPPORT FOR ADX SABRE BOOKINGS
Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
PRODUCT NORTH AMERICAN # INTERNATIONAL #
Air, Hotel, Car
+1 (888) 481 - 2064

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20
+1 (647) 288 - 3059

(Fees Apply)
Phone = 80/30 AHT
Air = 80/20

PRODUCT SUPPORT
TEAM EMAIL REGULAR HOURS
Air contract usage, ticketing, exchanges, refunds.

airsupport@traveledge.com

(Fees Apply)
2 hours (travel within 24 hrs)
1 business day (travel within 48-96 hrs)
2 business days (all other)
Monday to Friday
10:00am to 7:00pm (ET)
Tour vendors, negotiated hotel rates, and general land support.

advisor.services@traveledge.com

Same day acknowledgement
1 business day if Advisor Services can complete
3 business day if dependent on other teams
Monday to Friday
8:30am to 5:30pm (ET)
Requests related to cruise groups and vendor contracts.

cruisesupport@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)

RESERVATION SYSTEMS SUPPORT
TEAM EMAIL REGULAR HOURS
User support related to the ADX reservation system.

adxsupport@traveledge.com

5hr Resolution Time
Monday to Friday
8:30am to 5:30pm (ET)
Technical support for GDS or related tools.

gdssupport@traveledge.com

6hr Resolution Time
Monday to Friday
10:00am to 7:00pm (ET)
User support for ClientBase Plus, ClientBase Browser or ClientBase Online.

clientbase@traveledge.com

6hr Resolution Time
Monday to Friday
11:30am to 8:30pm (ET)
CENTRAL SERVICES
TEAM EMAIL REGULAR HOURS
Technical support related to general IT, software or hardware issues.

it.support@traveledge.com

6hr Resolution Time
Monday to Friday
8:30am to 8:30pm (ET)
Accounting support related to agent statements, commission payments, invoices, wire requests etc.

finance.atlanta@traveledge.com

48hr Response Time
Monday to Friday
8:30am to 5:30pm (ET)
ARC, BSP and debit memo inquiries and support.

arc.support@traveledge.com
debitmemo@traveledge.com

5 Business Days
Monday to Friday
7:30am to 4:30pm (ET)
IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files.

hr@traveledge.com
Monday to Friday
8:30am to 5:30pm (ET)
Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos.

marketingsupport@traveledge.com

(Fees may apply)
24hr For Acknowledgement
Monday to Friday
8:30am to 5:30pm (ET)
CONTACT YOUR DIRECTOR

Susan Archer - susan.archer@traveledge.com
SUPPORT REQUEST WIZARD

Use the form below if you need assistance finding the best channel for your need.






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