24/7 SUPPORT FOR ADX SABRE BOOKINGS
Note: Travel Edge charges a flat rate of $35/call for After-hours support for ADX
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PRODUCT
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NORTH AMERICAN #
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INTERNATIONAL # |
Air, Hotel, Car
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+1 (888) 481 - 2064
(Fees Apply) Phone = 80/30 AHT
Air = 80/20
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+1 (647) 288 - 3059
(Fees Apply) Phone = 80/30 AHT
Air = 80/20
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PRODUCT SUPPORT
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TEAM
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EMAIL
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REGULAR
HOURS |
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Air contract usage, ticketing, exchanges, refunds.
airsupport@traveledge.com
(Fees Apply) 2 hours (travel within 24 hrs) 1 business day (travel within 48-96 hrs) 2 business days (all other)
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Monday to Friday 10:00am to 7:00pm (ET)
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Tour vendors, negotiated hotel rates, and general land support.
advisor.services@traveledge.com
Same day acknowledgement 1 business day if Advisor Services can complete 3 business day if dependent on other teams
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Monday to Friday 8:30am to 5:30pm (ET)
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Requests related to cruise groups and vendor contracts.
cruisesupport@traveledge.com
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Monday to Friday 8:30am to 5:30pm (ET)
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RESERVATION SYSTEMS SUPPORT
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TEAM
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EMAIL
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REGULAR
HOURS |
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User support related to the ADX reservation system.
adxsupport@traveledge.com
5hr Resolution Time
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Monday to Friday 8:30am to 5:30pm (ET)
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Technical support for GDS or related tools.
gdssupport@traveledge.com
6hr Resolution Time
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Monday to Friday 10:00am to 7:00pm (ET)
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User support for ClientBase Plus, ClientBase Browser or ClientBase Online.
clientbase@traveledge.com
6hr Resolution Time
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Monday to Friday 11:30am to 8:30pm (ET)
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CENTRAL SERVICES
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TEAM
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EMAIL
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REGULAR
HOURS |
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Technical support related to general IT, software or hardware issues.
it.support@traveledge.com
6hr Resolution Time
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Monday to Friday 8:30am to 8:30pm (ET)
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Accounting support related to agent statements, commission payments, invoices, wire requests etc.
finance.atlanta@traveledge.com
48hr Response Time
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Monday to Friday 8:30am to 5:30pm (ET)
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ARC, BSP and debit memo inquiries and support.
arc.support@traveledge.comdebitmemo@traveledge.com
5 Business Days
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Monday to Friday 7:30am to 4:30pm (ET)
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IATA cards. IC agreements/changes to personal info. 1099s - copies, changes to files.
hr@traveledge.com
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Monday to Friday 8:30am to 5:30pm (ET)
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Anything that represents Travel Edge brand. Advertising, mailings, business cards, consumer events, fundraising, websites, press kits, logos.
marketingsupport@traveledge.com
(Fees may apply) 24hr For Acknowledgement
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Monday to Friday 8:30am to 5:30pm (ET)
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CONTACT YOUR DIRECTOR
Susan Archer - susan.archer@traveledge.com
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SUPPORT REQUEST WIZARD
Use the form below if you need assistance finding the best channel for your need.
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